Service Interruption

Incident Report for Watershed LRS - US

Resolved

The incident has been resolved. All services are fully restored.

When did incident occur?
September 26, From 01:09 PM until 01:14 PM

Which environments were affected?
US Production

What were clients likely to experience?
US Production environment was sporadically inaccessible with degraded reporting performance.
For the reporting UI, a blank web page. For API requests, general 5xx errors.

Did Watershed lose any data?
No existing data in Watershed was lost.

Posted Sep 26, 2019 - 16:37 CDT

Monitoring

Service has been restored, and engineers are monitoring the issue.

Posted Sep 26, 2019 - 13:18 CDT

Investigating

Engineers are investigating an unexpected service interruption

Posted Sep 26, 2019 - 13:12 CDT

This incident affected: Web Servers and Analytics Database.